FAQs For Parents | FAQs For Child Care Subsidies | FAQs related to CCFP | FAQs For Child Care Providers

FAQs For Parents

Where is the Community Child Care Council of Santa Clara County (4C Council) located?

111 East Gish Road
San Jose, CA 95112

For directions from your location please call our receptionist at (408) 487-0747.

What type of services does 4C Council offer?
4C Council offers numerous services relating to child care. We help parents find child care (refer child care providers) and we assist in paying for child care for eligible families through the Cal WORKs program. We also offer many support services for the child care providers throughout the county.

Are there fees for 4C services?
4C Council provides many free services, including referrals to child care providers.

How can 4C Council provide these free services?
4C’s is able to operate through funding made available from federal, state, county and city agency/program funds, as well as private funds and donations. Professional and strict accounting processes and procedures ensure that every dollar is spent properly. Contact 4C Council if you are interested in making a donation.

How do I apply for 4C services?
If you need referrals for child care, please contact the Resource and Referral Hotline at (408) 487- 0749 and ask for help finding child care. A Child Care Referral Consultant will assist you. The R & R Hotline is open Monday- Thursday: 8:30 am to 11:45 am and 1 pm to 4:45 pm, Friday: 8:30 am to 11:45 am.

If you are a parent and believe you are income eligible and would like to be listed on the 4C Council’s centralized eligibility list for subsidized child care, call the R & R Hotline.

Does the 4C Council license child care providers?
4C Council does not license child care providers. If you have any questions, would like to file a complaint or would like to obtain an background check on a licensed provider you can call Child Care Licensing at (408) 277- 1286.

Can the 4C Council recommend a good child care provider for me?
4C Council does not make recommendations, we only provide referrals. We encourage parental choice by educating parents/guardians about the variety of child care options they have. These include but are not limited to, licensed family child care homes, licensed child care centers, centers that are exempt from licensing, nanny agencies, and co-ops. We can not guarantee the quality of the providers in our files, and we strongly encourage parents to visit facilities, interview the provider(s), and check references before making the decision to leave a child in care.

Is the information I provide to 4C kept confidential?
All of the information that you disclose with us, as well as the information we provide you (such as referrals), are kept in strict confidence.

When can I get a referral for childcare?
Contact 4C at 408-487-0749 Mondays through Thursdays between 8:30 am to 5 pm, and on Fridays from 8:30 am to 11:45 am. All referrals are free and confidential.

What if I'm not sure of what I need to do to get childcare services?
4C makes everything as easy as possible for you. Our counselors are well trained and experienced to assist you and tell you what you need to do to get child care services. Call 4C at 408-487-0747 for help.

Does 4C only assist minorities?
It does not matter what race, creed, skill, language spoken, culture or color, 4C assists families and children from all walks of life.

What if my child is disabled or has special needs?
4C assists and trains providers to care for children with special needs in the childcare setting. We also have counselors who are specialized to handle these situations that you can talk to at 408-487-0749.

Do I have to be unemployed in order to receive assistance?
4C understands that even if you are employed, you still may not be able to afford traditional childcare services. 4C can determine if your present income is at a level in which you can qualify for either free childcare or a government-reduced rate.

Does holding or seeking a job, attending school, and being in a training program end my eligibility for childcare?
You can do all of the above and still remain eligible for childcare.

How old can my children be to receive free childcare services?
Any child up to 12 years old can receive free childcare services.